The Coaching in Small Workplaces program has been designed for owners and operators of small businesses and people managing discrete units within larger workplaces.  It has been designed to be practical, easy to understand, relevant and motivating. Ask yourself why....... You and your staff don't always work as a team Your instructions are sometimes misunderstood Your expectations are not always met Time seems to get wasted.... repeating tasks and explaining the same job over and over The aim of the course is to help you improve your on-the-job coaching skills, so that your staff can provide superior customer service, establish strong relationships with your customers and thereby increase the profitability of the business.  The course can be conducted over 2 days – Split over 2 weeks or preferentially over 4 sessions of 3 hours over 4 weeks. Why preferentially... because this gives the participants more time to put into practice the lessons they have learnt and return to the next session looking for more!